เผชิญหน้ากับคิวที่ไม่มีที่สิ้นสุดในแนวหน้าของหนี้

“I find out as much of the basics as I can from each person and then point them in the right directions. I refer them to our benefits team, our debt team, a food bank, or a charity topping up energy,” she says. Di says more people are coming to her for help than ever before – and national charities have told the BBC they recognise this experience.